There has never been a customer support experience like Live Chat! With its real-time capabilities, it provides what online customers demand. Today, almost 60% of customers favor online help that is live, far more than those who choose telephone and email support. With this software, the discussion rate between visitors and the website is increased by 35%. It has also been found that the chance of a customer who uses Live Chat in making a purchase is 25% higher than one who does not. It is predicted that with the outstanding performance of Live Chat in providing this service, more than 67 million US websites will use chat for providing services in 2008.